DEPOSIT & CANCELLATION POLICY

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WE HAVE AND ADHERE TO A NO REFUND POLICY.​ 

At SKINVANA, we are always as accommodating as possible to assist our clients, however, due to the high volume and popularity of the treatments we offer, we have felt the need to introduce a formal Deposit and Cancellation Policy.

We respect that your time is valuable and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time for other clients.

We understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for our clinic operations, we will try to do so. However, because it is often difficult to re-book an appointment slot within 24 hours, we have taken the decision to institute a 24-hour cancellation policy.

A deposit will now be taken when booking any treatment. This will be deducted from your bill for the relevant treatment. Deposits will be refunded if no treatment is required or able due to medical grounds.

Deposits will be

$50 for most treatments

$150 for treatments over $1500

$250 for treatments over $3000

In-person and virtual consultations are free.

Deposits can be paid via the link that can allow you to pay using card.

Please be aware, we cannot confirm your appointment until a deposit has been received and your slot will be reserved for 24 hours before being offered to the next customer after that time.

We guarantee that where notification to cancel appointments is given, with more than 24 hours' notice, deposits will be refunded or offset against any future treatment required.

Where late cancellations are notified (including failing to attend without notification) with less than 24 hours’ notice, we will retain your deposit.

To help our clients minimize the chance of losing their deposit or treatments from their courses, we do send out text reminders a minimum of 24 hours ahead of appointments. Although due to circumstances beyond our control this may not always be possible and clients should therefore not rely on a text reminder.

How to notify the clinic about cancelling an appointment:

Notification is always best given by telephoning SKINVANA's business line at 240.704.0929. Please leave a text message or voicemail should you be unable to get through to us via telephone. The sooner notification is given the sooner we are able to offer your appointment to another client and avoid your deposit being retained.

We appreciate your understanding in this matter and look forward to seeing you in the med spa soon.